Ward office paperwork
Filing your move-in notification after a move. This is counter Japanese no resident can avoid.
What this page practisesstating your purpose · asking what documents to bring · understanding counter instructions · asking how long the wait is · enrolling in health insurance while you're at it
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Six common counter phrases
Swap in the name of whatever procedure you're doing and these are ready to use.
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I'd like to file a move-in notification...
You must file it within 14 days of moving; only after that can you enroll in health insurance, open a bank account, and update the address on your residence card.
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Could you tell me what documents I need?
「〜について」 = "about something"; phrasing a question with it sounds more complete than directly asking 「何が必要ですか」.
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Can't I do the paperwork without a personal seal?
Most procedures can now be done with just a signature, but it's safest to ask; 「〜ないと〜ない」 = "if you don't..., then you can't...".
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受付は何時までやっていますか。
What time does the reception desk close?
Filing a move-in notification
Take a number, hand over your residence card, ask about health insurance while you're at it, and find out how long the wait is.
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clerk
Please take a number and wait.
「お取りになる」 is honorific language (it elevates the other person); for your own actions, use the 「お取りする」 pattern instead.
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clerk
I'll hold on to your residence card.
「お預かりします」 is humble language, a set phrase shop and office staff use when receiving something.
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Applicant
Sure, here you go. I'd also like to ask about National Health Insurance...
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clerk
In that case, once we're done here, please head over to the next window.
Japanese government offices run on a "one window per task" system, so being directed to another window is perfectly normal, not a sign that you're being given the runaround.
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clerk
It's pretty busy right now, so you may have to wait about thirty minutes.
Audio on this page is AI-synthesized speech (Gemini 3.1 Flash TTS), not a human recording; the sentences are original.


